IT Support Specialist – Tel Aviv

About the role

UVeye is seeking an IT Support Specialist to join its growing Tel Aviv office. You will be the first point of contact for hardware, software, connectivity, and AV issues, ensuring fast and reliable service for a diverse user base.

Key responsibilities

• Provide day‑to‑day support for hardware, software, network, and AV equipment, maintaining clear communication with end users.
• Manage device provisioning and onboarding using JumpCloud, Okta, and laptop configuration for Mac, Windows, and Linux.
• Support and maintain conference‑room AV systems, including PTZ cameras, mixers, microphones, displays and speaker setups, and create user guides.
• Document and maintain server‑room infrastructure: cable mapping, backup appliances, DGX GPU servers, access points, switches and firewalls.
• Plan and execute scheduled maintenance windows for critical infrastructure while minimizing business impact.
• Lead IT projects such as RBAC rollouts, SaaS license tracking and vendor onboarding.
• Collaborate with Legal, Security and HR on GDPR and Israeli privacy compliance, and assist with penetration testing and DLP initiatives.
• Maintain the Jira ticketing system, resolve tickets within SLA and track KPI metrics.
• Write runbooks, internal guides and identify automation opportunities.

Required profile

• 2–4 years of experience in IT support or systems administration.
• Hands‑on experience with a device‑management platform (JumpCloud, Jamf, Intune or similar).
• Familiarity with Google Workspace administration and an SSO/IAM solution such as Okta.
• Comfortable supporting Mac, Windows and Linux environments.

Required skills

• JumpCloud
• Okta
• Google Workspace
• Jamf or Microsoft Intune
• MacOS, Windows, Linux
• AV equipment (PTZ cameras, video mixers, microphones, displays)
• DGX GPU server maintenance
• Network hardware (access points, switches, firewalls)
• Jira ticketing system
• Role‑Based Access Control (RBAC)
• SaaS license management
• Penetration testing basics
• Data Loss Prevention (DLP) concepts

What we offer

• Opportunity to work in a fast‑growing tech company with global partners.
• Collaborative environment that values diversity and teamwork.
• Access to cutting‑edge automotive vision technology.