Customer Support Specialist

About the role

Connecteam, a platform for managing deskless teams used by over 80,000 businesses worldwide, is looking for an ambitious, detail-oriented problem solver to join its Customer Support team. The role starts with a thorough onboarding program and then focuses on solving real customer problems, learning the product deeply and helping businesses get the most out of Connecteam. It is a fast-paced, high-volume environment with high standards.

Key responsibilities

• Provide fast, high-quality support mainly through live chat, as well as email and occasional Zoom calls
• Learn Connecteam's product in depth and guide customers according to their business needs
• Investigate customer issues systematically, challenge initial assumptions and take ownership until resolved
• Manage a high volume of conversations while keeping accuracy, empathy and quality
• Educate customers on best practices and help them use Connecteam more effectively
• Identify recurring friction points, product gaps and opportunities to improve adoption
• Work with Product, R&D and other teams to move complex issues forward
• Improve documentation, training materials, processes and communication around product updates
• Use data, technology, AI and other tools to investigate problems and improve team work
• Over time, take ownership of a product or operational domain and become a trusted point of knowledge for the team

Required profile

• Excellent verbal and written communication in English and Hebrew
• Previous support or technical experience is an advantage but not required
• Ability to learn quickly, solve problems and work hard in a fast-paced, high-volume environment
• Attention to detail, curiosity about technology, systems, data and AI, and openness to direct feedback

The position includes occasional evening shifts, as well as Fridays and holidays on a rotation with the rest of the team.