Customer Support Engineer

About the role

KLA, a US-based technology company that manufactures and supports multi-disciplinary systems in a cleanroom environment, is looking for a Customer Support Engineer to join its team in Kiryat Gat. The role sits within the KLA Services organization, which maintains the performance and productivity of its products through a portfolio of services including proactive tool management, optics, image processing and motion control expertise, 24/7 technical support and a worldwide parts network.

Key responsibilities

• Perform customer service activities, including fixing, troubleshooting, maintaining and repairing multi-disciplinary equipment at the customer facility in Kiryat Gat.
• Represent the company to the customer and take accountability for customer satisfaction with the service.
• Ensure the operational quality of the system equipment and coordinate actions with customers to minimize downtime.

Required profile

• Bachelor's level degree or practical engineer degree.
• At least 2-4 years of experience in multisystem maintenance.
• Ability to work in teams and independently, with excellent analytical skills.
• Communication in Hebrew and English, and overseas training.
• Willingness to work on weekends when necessary.

Required skills

• Exceptional technical skills and good interpersonal relations.
• Self-motivated and a great teammate.

The company describes its total rewards package as competitive and family-friendly, designed to meet the diverse needs of employees, and states it is an equal opportunity employer.