Customer Success Team Lead

About the role

Humanz is a global leader in the creator economy, helping brands and influencers collaborate. Its fast-growing Ramat Gan office manages top-tier Israeli clients and runs marketing campaigns powered by technology. As Customer Success Team Lead, you will manage a team of Customer Success Managers and focus on improving retention, adoption and growth while mentoring your team.

Key responsibilities

• Lead and mentor a team of Customer Success Managers, helping them exceed targets in a positive, collaborative environment.
• Oversee client relationships, including onboarding, training and ongoing support, and step in hands-on to manage key accounts when needed.
• Meet team KPIs such as retention, revenue and adoption by setting clear expectations and coaching the team.
• Work with Sales, Product and Finance to align customer needs with business goals and improve product offerings.
• Act as the customer's voice, giving feedback to internal teams to improve the customer experience.

Required profile

• 3-5 years in Customer Success, Account Management or Sales roles in the Israeli market.
• Proven ability to mentor and lead a team.
• Previous experience in influencer marketing is a significant advantage.
• Thrives in a fast-paced startup environment and works well across teams.

Required skills

• Strong analytical skills, with Excel and data visualization.
• Excellent interpersonal and communication skills.