Customer Service Representative – Israel

About the role

Ultra Clean Technology is seeking a Customer Service Representative to support its Israeli customers. The role involves managing customer accounts, processing orders, and providing accurate product information through ERP and CRM systems.

Key responsibilities

• Create and maintain new customer accounts, handling phone and email communications.
• Provide timely updates on order status and answer product‑related inquiries.
• Process orders, changes, billing, and returns using the Ham‑Let ERP/CRM platform.
• Enter leads, contacts, cases and customer activity into the ERP (SAP) or CRM system.
• Collaborate closely with the sales team to meet and exceed service expectations.
• Record all interactions and share feedback with internal departments to resolve issues quickly.

Required profile

• Proven ability to solve practical problems and work with limited standardisation.
• Strong relationship‑building and communication skills, both written and spoken in Hebrew and English.
• Experience working independently and as part of a team.
• High level of patience and poise while handling multiple tasks.

Required skills

• Ham‑Let ERP / CRM system (SAP) proficiency.
• Microsoft Excel.
• Microsoft Word.