Customer Experience Consultant – Logistics

About the role

Maersk is seeking a Customer Experience Consultant to manage end‑to‑end shipment processes and strengthen relationships with current and new customers. You will work in a fast‑paced, diverse environment, collaborating with internal and external stakeholders to deliver high‑quality logistics solutions.

Key responsibilities

• Manage and monitor the complete shipment lifecycle, coordinating with all relevant parties.
• Provide value‑added business solutions and resolve queries from shippers, customers, sales teams, and other stakeholders.
• Maintain a customer‑centric approach, preventing errors and implementing preventive measures.
• Prepare and submit documentation accurately and keep stakeholders informed of status.
• Drive cross‑sell/up‑sell activities, support customer retention, and adhere to SOPs and IOPs.
• Collaborate with the Commercial team to build and strengthen customer relationships.

Required profile

• Fluency in Hebrew and English.
• Experience in a customer‑facing role, preferably within logistics.
• Strong understanding of logistics and forwarding products, solutions, and terminology.
• Proven ability to improve processes and turn around dissatisfied customer experiences.
• Experience working in a matrix, multicultural organization with strong relationship‑building skills.
• Excellent communication, persuasion, influencing, negotiation, and objection‑handling abilities.
• Self‑motivated, performance‑driven, and able to work independently.