Country Enterprise Resilience Manager

About the role

Citi is looking for a Country Enterprise Resilience Manager in Tel Aviv to lead and support the Enterprise Resilience (ER) programme in the country, covering business continuity, crisis management and invocation readiness. The role reports to the MEA Cluster ER Head, with a matrix line to the Technology Head in Israel, and works with Cluster and Global ER teams and Country Management. It covers Business Impact Analysis, Business Recovery Plans, Crisis Management Plans, testing and exercising, risk and compliance, training, awareness, reporting and continuous improvement.

Key responsibilities

• Lead implementation of the Enterprise Resilience Policy, Standards and Continuity of Business requirements across the country.
• Oversee Business Impact Analyses, Business Recovery Plans and Crisis Management Plans.
• Support Business Recovery Coordinators and Lead BRCs, and advise stakeholders on recovery strategies.
• Coordinate and document testing of BRPs, CMPs, DoS, DoA and Call Tree exercises.
• Monitor country KPIs, risks and remediation actions, and oversee CoB training, awareness and communications.
• Ensure compliance with local and global Business Continuity requirements and support Cluster and Global initiatives.
• Maintain the Country Crisis Management Plan and Infection Disease Playbook, and keep contact information accurate for crisis communications.
• Coordinate country responses to crises, provide incident updates to Cluster and Global teams, and lead tabletop exercises.
• Support pandemic preparedness, return-to-office coordination and wider Cluster and Global projects.

Required profile

• University degree in Business Continuity, Risk Management, Information Technology or a related field.
• Experience in Enterprise Resilience, Business Continuity, Crisis Management, Operational Resilience or a related discipline.
• Experience in a large, globally distributed organisation and managing programmes, projects, risk, compliance or governance.
• Experience engaging with senior stakeholders in a matrix environment.
• Preferred certifications: CBCP, BCI or DRII.

Required skills

• Strong written and verbal English.
• Information technology background or strong understanding of technology environments.
• Analytical, problem-solving and stakeholder management skills.
• Ability to work independently and lead virtually.