Director of QA

About the role

We are seeking a visionary engineering leader to shape and drive our quality engineering discipline into the AI era. You will own automation infrastructure, performance engineering, and AI‑driven quality initiatives while building and mentoring high‑performing teams that set the standard for modern software validation at scale.

Key responsibilities

• Define and lead AI‑augmented quality strategy, including LLM‑powered test generation and model validation frameworks.
• Own the automation strategy across UI, API, and integration layers, designing scalable test frameworks and shift‑left testing in CI/CD pipelines.
• Lead performance and load testing at enterprise scale, establishing SLOs/SLAs and integrating continuous performance validation.
• Grow and manage teams of automation engineers, performance engineers, and architects, setting technical direction, OKRs, and career ladders.

Required profile

• 12+ years in software engineering or QA with 5+ years in senior leadership (Director or senior staff level).
• Deep hands‑on experience building test automation frameworks from scratch.
• Proven track record leading performance engineering for systems handling 10,000+ concurrent users.
• Experience shipping or operating AI/ML systems and addressing their unique quality challenges.
• Success managing multi‑team organizations of 10–40+ engineers and architects.
• Enterprise software background (SaaS, CCaaS, fintech, or similar high‑uptime environments) preferred.

Required skills

• Python, TypeScript, Java
• CI/CD tools: Jenkins, GitHub Actions
• Test automation frameworks and tools
• Performance testing tools: k6, JMeter, Gatling
• Observability/APM platforms: Datadog, Grafana, Dynatrace, New Relic
• LLM and AI coding assistants: GitHub Copilot, Claude, agents
• Statistical testing concepts for model drift detection and non‑deterministic behavior

What we offer

• Global, market‑leading company with fast‑paced, collaborative environment.
• Endless internal career opportunities across multiple roles and locations.
• NiCE‑FLEX hybrid work model: 2 days in the office, 3 days remote each week.