Customer Support Specialist (French Speaker)

About the role

We are looking for a French‑speaking Customer Support Specialist to join Candex’s support team. You will assist both internal and external users of our SaaS procurement platform, handling inquiries through our ticketing system and ensuring a smooth onboarding experience.

Key responsibilities

• Onboard new users, guide them through platform features and promote adoption.
• Administer pending orders and payments, and reconcile company orders for data accuracy.
• Respond promptly to customer queries via tickets, email and phone.
• Collaborate with colleagues and managers to find optimal solutions for client issues.
• Identify recurring problems, escalate to management and suggest process or product improvements.
• Collect and share customer feedback to help improve products and services.
• Monitor and resolve technical issues affecting clients and suppliers.

Required profile

• Native or fluent French speaker.
• Previous experience in a customer service or support role.
• Strong judgment, problem‑solving abilities and excellent communication skills.
• Ability to manage time effectively and work independently in a hybrid environment.

Required skills

• Proficiency with standard industry tools such as CRM and ticketing systems.