שחרר את פרופיל המועמד הזה
הירשם בחינם כמגייס כדי לראות את קו החיים המלא, פרטי קשר וליצור קשר עם המועמד.
כישורים
ניסיון
Operations Customer Expert
YouSee
2017-05 - 2019-07
Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login and app issues while ensuring policy compliance. Utilised Salesforce CRM for navigation, note‑taking, reporting and data analysis to inform strategic decisions. Managed billing tasks including subscription cancellations, refunds and payment processing, driving revenue through proactive upselling and customer retention strategies. Collaborated cross‑functionally with multiple departments to meet business goals and maintained a positive, brand‑aligned customer experience.
שפות
Danish
native
English
intermediate
Somali
intermediate
עדכון אחרון: לפני חודש