שחרר את פרופיל המועמד הזה
הירשם בחינם כמגייס כדי לראות את קו החיים המלא, פרטי קשר וליצור קשר עם המועמד.
כישורים
ניסיון
Operations Customer Expert
YouSee
2017-05 - 2019-07
Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login and app issues. Utilised Salesforce CRM for detailed note‑taking, reporting and data analysis to inform strategic decisions. Managed billing processes including subscription cancellations, refunds and payment processing while ensuring policy compliance. Executed proactive upselling and customer retention strategies, improving loyalty rates and revenue. Collaborated across departments to align customer experience with brand standards and meet business goals.
השכלה
AP Degree in Service, Hospitality and Tourism Management
שפות
Danish
native
English
fluent
Somali
fluent
עדכון אחרון: לפני חודש